Checked out the Knowledge Base?
This is where you find answers to common questions, user guides and tutorial videos.
It’s always a good idea to check the Knowledge Base first, as you might find an immediate answer to your query.
If you can't find a solution in the Knowledge Base, fill in the form below to submit a ticket.
Once we receive your submission:
- We will be in touch straight away with a ticket number - this is a unique reference to your request that you can use when following up on your query.
- A consultant will initially assess your query and respond with an estimated time-frame on the same business day of your submission (if submitted before 15:00 NZ time).
- For more complex queries, we will contact you to seek any further information required in the investigation.
- We will endeavor to resolve your query within the time frame provided, in accordance with our Service Level Agreements.
