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If you can't find a solution in the Knowledge Base, fill in the form below to submit a ticket.
Once we receive your submission:
- We will be in touch straight away with a ticket number - this is a unique reference to your request that you can use when following up on your query.
- A consultant will initially assess your query and respond with an estimated time-frame on the same business day of your submission (if submitted before 15:00 NZ time).
- For more complex queries, we will contact you to seek any further information required in the investigation.
- We will endeavor to resolve your query within the time frame provided, in accordance with our Service Level Agreements.